Offshore outsourcing

We specialize in facilitating Business Process Outsourcing and Information Technology outsourcing.

Finding the right vendor and right location to outsource is a challenge that most of the outsourcing companies have been trying to cope with. It is here that Samyukt Talents can help the organisations in identifying the best vendor suitable for their business and help bridge this gap. We constantly refine our database of offshore vendors and can provide access to high quality and economic talents that can cater client services.

Our Consulting Services

• Understand the organisations goals and requirements
• Advice on relevant areas of business that can be outsourced
• Identify and select the right vendor using our vendor evaluation criteria's and mapping clients requirements to vendors services
• Help in selecting an appropriate outsourcing model suitable for the business
• Transfer of local knowledge, information and best business practices
• Assisting with contract negotiations
• Manage relationships and handle escalations
• Act as a effective communication channel between client and offshore vendors

Most of these would not cost the clients, except we need their cooperation to perform these tasks to take care of their best interests.

Outsourcing Approach

Samyukt Talents links clients seeking to outsource their business processes and IT services to the right vendors providing solutions and services in the respective sector.

We follow a four stage approach to ensure outsourcing success:

(i) Initiate - In this phase, we initiate client relationship, understand their requirements and outsourcing needs, identify the areas to outsource, help determine the best outsourcing strategy for clients business. Where required, we provide free consultation to clients on outsourcing to offshore destination.

(ii) Identify - We identify vendors from our existing database and select the closest match to the client's requirements. Where the vendor services do not match our client's requirement, we look through the market for suitable vendors and evaluate them through our vendor evaluation criteria.

(iii) Implement - On finalizing the vendor with the client, we trigger the knowledge transition between the client and the selected vendor. Thereby, the operations are taken over by the vendor.

(iv) Manage - Throughout the end-to-end process, we manage client and vendor relationships, handle escalations, collect feedback, elicit performance levels and improvement plans.

BPO domains of focus

Our Business Process Outsourcing services include the following functions of the business sector:

• Back-Office Finance and Accounting Services
• Insurance Claims Processing
• Medical transcription Service and Ambulance billing
• Legal Databases Creation and Data Processing

ITO services of focus

Our IT Outsourcing services include the following areas of the business sectors:

• Application development
• Application testing
• Application enhancements and maintenance

Offshore destination

Our preferred offshore destination is India. Why choose India for offshoring? Here are just a few reasons why we need to consider outsourcing your business processes and IT services to India:

• India is a Home to IT savvy personnel India has large, educated, talented young work force, which is IT savvy. They are dynamic, flexible with up-to-date knowledge that enables them to cater to the demanding and competitive market. Consequently, over the last 15 years India has really emerged as a global power for IT skills and has become an offshore support centre for IT services for many global business giants in most developed countries where talent availability is either limited or become too costly. This has also given the IT vendors to gain domain expertise in specific areas and exposure to best practices while embracing new technology initiatives.
• Quality output at nominal cost India, being the IT hub and operating at low cost, and being quality conscious, it is easy to get high quality service at nominal cost, making it an ideal destination for offshoring. Not the least, clients needn't invest in the infrastructure, as vendors possess well-established infrastructure.
• Language & Culture Indian professionals are well versed in English with good communication skills. This enables to bridge the language barrier during communication, which is a prime requisite for offshoring.
• Support from government India has a stable government and booming economy. Support from the government guarantees preferential economic conditions for offshoring.